Just a quick note to thank you for your excellent work preparing all our training materials for Write for Results. The workbooks in particular look great and we get very positive feedback from delegates about them. It’s not just the quality of your printing that we value, though. We know that we can rely on you to have our materials where we want them, when we want them. And that’s worth a lot when you’re running workshops all over the world.
Andy Maslen, co-founder, Write for Results
As a Priority client, you’re in good company. We work with publishers, direct marketing and advertising agencies, and business customers: from household names to smaller, independent firms. They recognise the value of a dedicated digital print and mailing facility where service always comes first.
There are two streams to our business: newstrade/mailing and print/design. You can learn more about both here.
First, let’s ask – and answer – one very important question.
Actually, the answer’s in our name. We believe that every job – from the smallest to the largest – is our priority. If it’s worth taking on, it’s worth doing right. We’ll find out later about the details of each service. But before that, here are a few of the qualities our clients have come to depend on when they work with us:
If you set a deadline, we stick to it. Others may say ‘yes’ and then negotiate once they realise they don’t have the capacity. We simply get on with the job and meet the target you stipulate.
In magazine distribution, for example, it’s critical that shops receive their copies on time – week in week out, month in month out. We make sure it happens. Complex mailings – from getting Mailsort right to ensuring the correct inserts go into each subscriber’s pack – leave no margin for error. So we don’t make any.
And on the print side, if a client needs 60 copies of a 32 page, full colour brochure printing, binding and delivering to a hotel by 8am the day before their major annual conference, we make sure it happens. And that brings us on to the next point.
Is there a new piece of kit that will yield cost-savings for you? A new piece of software that will open up new creative possibilities? A new technology that offers increased flexibility? We monitor new developments in plant and software and invest constantly to ensure you have access to the very latest innovations in distribution, mailing, print and design.
That could mean better, faster ways of selective inserting with more sophisticated personalisation; or new digital design software that lets you render clients’ names in typefaces made up of flocks of parrots or wisps of smoke.
Maybe it’s because we treat our people well, and help them develop to their potential, but we have very low staff turnover. In fact, 6 staff have been with us since the beginning. And our directors themselves have an average of 15 years with the company. The benefit to you?
Well, when we assign you an account manager, you can be pretty sure they’ll be around as long as you are. That means you only have to brief us once about your business. Your business benefits too, because each member of the team – in production, print and design – gets to know your jobs and how they work.
We believe that to deliver a high quality service to you, we need trained people, at every level. So we invest in the very best training to ensure all our staff are competent and qualified to do the job.
As an example, we regularly send a team to Italy to be trained at source by the manufacturers of our 4 SITMA polyenclosing lines .
Professionalism extends to every aspect of our business relationship. So when we talk about prices, we’ll always give you our best price, first. No hidden extras, no ‘estimates’ that turn out to be just that. Just a highly competitive quote that guarantees you first-class quality and service. Every time.
What happens when your deadline is approaching, but there’s a vital piece of the jigsaw missing? We won’t sit on our hands waiting for you to realise. We’ll identify the problem, and work proactively to sort it out.
Mainly though, we like to deal with glitches before they happen. How? By putting in place rigorous quality and process-chasing systems so each job is monitored and controlled at every stage. You’ll find detailed workflow charts on pages 8-11 that show you what this all means in practice.